Frequently Asked Questions

Air Express Way to your destination

Delivery time may be extended because of holidays, natural disasters, etc, or if the products are out of stock.

If you need any assist, please contact support@jimihome.com.

United States: 1-2 weeks

France: 1-2 weeks

Germany: 1-2 weeks

Italy: 1-2 weeks

Spain: 1-2 weeks

Netherlands: 1-2 weeks

Poland: 1-2 weeks

Saudi Arabia: 2 weeks

South Korea: 1-2 weeks

Japan: 1-2 weeks

Here are some common reasons for this situation:
1.The payment is rejected by your card issuer.

You could contact the issuing bank for more details or try another payment method or card.

2.Your payment request was rejected due to security issues.

You could try to pay with another payment method or card.

3.There is some mismatched information in your order, or we need to confirm the receiver information with you.
Usually, we tried to contact you to correct or confirm the information by email, but maybe you were busy and missed it.

We will cancel your order if we do not receive your reply overdue for your benefit.
4. One or more products included in your order are out of stock.

Usually, we tried to contact you to explain the situation by email, but maybe you were busy and missed it.

We will cancel your order and refund it if we do not receive your reply within 5 days for your benefit.

If you have other questions or need more help, please feel free to contact us with support@jimihome.com.

Refund

1. If you want to cancel the order, please contact us at support@jimihome.com, then we’ll check the package status. We can only 100% refund to you when the parcel is not delivered.

2. When you received the parcel, and there’s no quality problem, it’s not support to refund.

Return

If there’s no quality problem that you want to return the packages, please contact us with support@jimihome.com for the support. 

The return shipping fee must be paid directly to the courier at your cost.

It is also your responsibility to ensure that the item(s) arrive safely.

Product Quality Guarantee Policy

JIMIHOME.com will provide quality warranty service if there are any quality problems or non-human caused problems.

Warranty time starts from the time when you receive the goods.

Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions

If there’s quality problem, please contact us at support@jimihome.com and send the photos/videos of the products, then we’ll advise the solutions.

1. Refund: partial refund / return and refund.

2. Reship: resend partial products/a new replacement.